3 days EN / DE Max 16

Develop Conversational Agents on Google Cloud

Conversational Agents, part of AI Applications, is an intelligent, conversational (GUI) interface. It uses an AI development system with access to SDKs and APIs in multiple languages. In this course, you will learn how to leverage Conversational Agents to design and build conversational agents on Google Cloud.

€1.900,00 excl. VAT

Individual scheduling

The courses are held as dedicated group sessions. Once you've booked, we'll coordinate a date that works for your team and send invitations to all participants.

Prerequisites

  • Some familiarity with a graphical user interface for Conversational Agents will ease the learning process.
  • Understanding JSON is helpful.

What you'll learn

  • Understand the different kinds of conversations available with an artificial intelligent (AI) agent.
  • Design an AI agent for a deterministic intent-based domain.
  • Understand how a user's request is translated into an action and response.
  • Use webhooks to access data and products that are not part of the agent.
  • Handle user errors and unexpected requests.
  • Use the graphical user interface (GUI) to develop an agent.
  • Gain a working knowledge of the testing tools available in the GUI.
  • Integrate a chatbot into external user interfaces.
  • Incorporate generative AI features into your agent.

Course modules
Google's goals for virtual agents Virtual agent product suites
Convergent and divergent approaches Conversation design strategy
Use cases Virtual agents Start pages Routes Pages
Use case review Agent architecture Creating the virtual agent Creating the route Testing the route
Introduction to entities System entity types Custom entity types Managing entities in an agent
Introduction to parameters Parameters from intents Preset parameters Parameters from webhooks
Definition of event handlers Page, flow event handler, and scope rules Form event handler and scope rules
Version management in Conversational Agents Environment management in Conversational Agents
Validation Publication Simulation
Introduction to fulfillment Examples of static fulfillment
Google Messenger Conversational Phone Gateway
Why have a webhook? Types of webhooks Setting up a fulfillment webhook Modifications for a JSON response webhook
Introduction to route groups Managing a route group
The concept of a flow Steering bot designs The concept of guardrails Design principle
Overview of generators Overview of generative fallback
Develop Conversational Agents on Google Cloud